Privacy Policy

Information we may collect

When you use Spin It Casino, we may handle information that identifies you, relates to your account or is connected with activity on the website. The information collected depends on the services you use, the actions you take and the information needed to operate a safe and lawful gambling service.

Account and identity information

This may include your name, date of birth, contact details, account login information, account preferences and other details you provide when registering or updating your account. We may also receive information about your communication preferences, responsible gambling settings, support requests and interactions with the website.

Verification information

To verify identity, age, account ownership or eligibility to use particular services, we may request documents and related information. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks carried out to help prevent fraud, identity misuse, money laundering and other prohibited activity.

Payment and transaction information

We may handle records of deposits, withdrawals, wagers, wins, losses, bonuses or other account transactions. Payment details may be processed through payment providers. Where appropriate, we may receive confirmation, status, partial payment details or other information needed to reconcile a transaction, prevent misuse and provide account support. We do not need to hold every full payment credential ourselves for a payment to be processed.

Device, technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, referring pages, pages visited, session activity and general usage patterns. This information can help us keep the website secure, identify faults, understand performance and improve the player experience.

You may choose not to provide information requested during registration or verification. However, some information is necessary to create and operate an account, process transactions, complete required checks, provide support or meet legal and security responsibilities. If information is not provided, some services may be unavailable or restricted.

How we use information

Personal information is handled for clear business, service, safety and legal purposes. We aim to collect information that is relevant to those purposes and to use it in a manner consistent with this Privacy Policy.

• To create, maintain and administer your player account.
• To authenticate your login and protect your account from unauthorised access.
• To process deposits, withdrawals and other transactions, and to keep accurate account records.
• To carry out identity, age, security, anti-fraud and risk checks.
• To identify suspicious, prohibited or potentially harmful activity and help protect players and the website.
• To provide customer support, respond to questions, investigate complaints and communicate about your account or transactions.
• To provide website features, personalise settings and maintain reliable service performance.
• To understand website usage, test improvements and fix technical problems.
• To send service messages, security notices, transaction updates and other information needed to manage your account.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.
• To meet record-keeping, compliance, dispute-resolution and other legal or regulatory responsibilities that apply to the service.
• To establish, exercise or defend legal rights, prevent misuse and protect the interests of players, service providers and the website.

Where we rely on consent, you can withdraw that consent at any time for the relevant purpose. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is necessary for account operation, security, transactions or legal obligations.

Sharing information

We may share relevant information with carefully selected service providers that help operate the website and provide services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support tools, analytics providers and professional advisers. These parties should receive only information needed for their role and should handle it in accordance with applicable requirements and their service arrangements.

Information may also be disclosed where necessary to protect the website or players, investigate suspected unlawful or prohibited conduct, respond to a valid legal request, resolve a dispute, enforce our terms or support a business transfer. We do not treat personal information as a product to be sold to unrelated parties for their own marketing.

Security of information

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, secure systems, authentication processes, monitoring and staff or supplier procedures. No website, online account or method of transmission can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you suspect unauthorised account activity.

Cookies and similar technologies

Spin It Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, support security and understand how the website is used. Cookies are small text files or identifiers stored on your device or accessed by your browser. Some are necessary for core functions, while others help with performance, preferences, analytics or relevant communications.

Cookies may help us recognise a returning device, keep you signed in during a session, remember language or display preferences, detect unusual activity and measure the effectiveness of website features. Information collected through cookies may be combined with other technical or account information where needed for the purposes described in this Privacy Policy.

You can manage, block or delete cookies through your browser settings. The method differs between browsers and devices. If you disable or restrict certain cookies, parts of the website may not operate correctly, some preferences may not be remembered and you may need to repeat actions during a visit. Managing cookies in your browser does not necessarily remove information already held in an account or transaction record.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights relating to personal information held about you. We may need to confirm your identity before completing a request, particularly where the request concerns account, verification or payment information. This helps protect your information from being disclosed to the wrong person.

• Access: request information about the personal data we hold about you and, where appropriate, receive a copy or explanation of that information.
• Correction: ask us to correct personal information that is inaccurate, incomplete or out of date.
• Deletion: request deletion of personal information where it is no longer needed, where there is another valid basis for the request, or where applicable requirements allow deletion.
• Marketing consent: withdraw your consent to marketing communications or change your marketing preferences. You may also use an unsubscribe option included in a marketing message where available.
• Restriction or objection: in some circumstances, ask us to restrict or stop a particular use of your information, subject to account, security and legal requirements.
• Complaint: raise a privacy concern so it can be reviewed and addressed.

How to make a request

To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@spin-it-casino.best. Please describe your request clearly and provide enough information for us to locate the relevant account or records. Do not send unnecessary payment credentials or sensitive documents by ordinary email. We may ask for additional information through a secure process where identity verification is needed.

We will review requests within a reasonable timeframe and explain any applicable steps or limitations. A request may be refused, delayed or only partly completed where doing so is necessary to protect another person, prevent fraud or misuse, preserve evidence, complete a transaction, maintain account security or meet a legal obligation. If information is corrected, we may take reasonable steps to notify relevant service providers where appropriate.

Closing an account and retention

Closing an account does not automatically remove every record connected with it. Some account, identity, transaction, security, support and verification records must be kept for a period required by law or for legitimate purposes such as preventing fraud, handling disputes, enforcing terms and maintaining accurate financial records. After the relevant period, information may be securely deleted, anonymised or retained only where there is a continuing valid reason.

Updates and questions about this policy

We may update this Privacy Policy when our services, information practices, security processes or legal responsibilities change. The updated version will be made available on the website, and the date or other update indicator may be changed when appropriate. You should review this page from time to time so you understand how information is handled. Where a change is significant, additional notice may be provided through the website or by an appropriate account communication.

This policy applies to information collected through the Spin It Casino website, account services, communications and related support interactions. It does not replace any separate notices that may be provided at the point information is collected or any terms that govern use of the gambling services.

If you have a question about this Privacy Policy, want to exercise a data right or believe your information has been handled incorrectly, contact support@spin-it-casino.best. We encourage you to provide relevant details so the request can be assessed efficiently, while avoiding information that is not necessary for your enquiry.